Hire people based on what they really can do instead of just what they say they can do. Behavioral, objective, fact-based criteria need to be developed to increase the chance of placing people in the right jobs. This workbook style book helps you practice and plan for effective interviews and hiring decisions. You'll learn how to prepare questions, interpret behavior and follow up on the interview. A must for every manager/a great training tool for the HR Department. Terrific companion to "Preparing for a Behavior-Based Interview" (the interviewee side of the story)
by Terry Fitzwater
Table Of Contents:
Introduction
The Realities of Interviewing
The Legalities of Interviewing
The Behavior-Based Interview Process
The Four-Chapter Selection Model
Phase 1: Gather Information
The Behavior-Based Interview
The Employee Requisition Form
The Position Description
Consulting with Knowledge Givers
The Performance Review
The Position Requirements/Profile
Glossary of Defined Behaviors
Creating a Dimension Matrix
Background Review
Phase 2: Conduct the Interview
Principles of Effective Interviewing
Developing Interview Questions
The Interview Question Matrix
The Importance of Questions
Open-Ended and Closed Questions
Probing
The Interview Worksheet
Behavioral Rating Profile
The Interview Process
Avoiding Interview Bias
Phase 3: Interpret Behavior
Interpreting Behavior
What You See
What You Hear
The Words and the Music
Phase 4: Follow-Up
After the Interview
Letters of Importance
Process of Improvements
Form Disposition
Appendix A
200 Behavior-Based Interview Questions
Appendix B
Forms
