Crucial Conversations: Tools for Talking When the Stakes Are High

 
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Item# : Paul White 2
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Recommended by Paul White

Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler (2011)


This updated edition of the sought after book gives you access to a video vault that illustrates each of the authors' techniques being acted out, new case studies, and new tools to help you maneuver effectively through crucial conversations. In this wise and witty guide you get the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes. You'll learn how to:

* Prepare for high-impact situations with a six-minute mastery technique
* Make it safe to talk about almost anything
* Be persuasive, not abrasive
* Keep listening when others blow up or clam up
* Turn crucial conversations into the action and results you want

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